FAQ's

How much ashes do you need? 

A small amount, one spoonful of ashes per order. The ashes are a bit like glitter, we need more than we use.

How do I get the ashes to you? 

Please request an order pack which contains everything you will need to order items including a bag and tin to securely send the ashes, a brochure and order form and a return envelope. Send your order to our Vancouver office and we will take it from there to be made in our workshops in England.

How long does the process take? 

Ashes into Glass ® is unique, one-of-a-kind jewellery that will last a lifetime. There are several stages to the creation process, which can take up to six weeks.

 

How can I be sure that they are my ashes? 

We have been making Ashes into Glass ® jewellery since 2006 and our checks and processes are perfected. We are very open about our service and welcome visitors seven days a week. On top of this, as an Ashes into Glass ® client, you have the option to visit us to see your ashes being put into your jewellery. If you are a Canadian client, we will stream it live for you.

When do I pay? 

We take payment when your items are complete and your order is ready for shipping.

How durable is the jewellery? Can I wear it all the time? 

Ashes into Glass ® jewellery is made to be worn and to last. The gemstones are toughened and are almost diamond-hard. They require no special care. The metal part of your jewellery will wear, like all precious metal jewellery.

Do you offer a guarantee? 

All Ashes into Glass ® jewellery carries a lifetime warranty.

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