FAQ's

How much ashes do you need?

A small amount, one spoonful of ashes per order. The ashes are a bit like glitter, we need more than we use.

How do I get the ashes to you?

Please request an order pack which contains everything you will need to order items including a bag to securely send the ashes, a brochure and order form and a pre-paid return envelope.

How long does the process take?

Ashes into Glass ® is unique, one-of-a-kind jewellery that will last a lifetime. There are several stages to the creation process, which takes up to six weeks.

How can I be sure that they are my ashes?

We have been making Ashes into Glass ® jewellery since 2006 and our checks and processes are perfected. We are very open about our service and welcome visitors seven days a week. On top of this, as an Ashes into Glass ® client, you have the option to visit us to see your ashes being put into your jewellery.

When do I pay?

We take payment when your items are complete and your order is ready for dispatch.

How durable is the jewellery? Can I wear it all the time?

Ashes into Glass ® jewellery is made to be worn and to last. The gemstones are toughened and are almost diamond-hard. They require no special care. The metal part of your jewellery will wear, like all precious metal jewellery. Please see our jewellery care guide.

Do you offer a guarantee?

All Ashes into Glass ® jewellery carries a lifetime warranty.

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