They were so amazing to work with. They answered all my questions through email in a timely manner and with straight forward explanations. They even went out of their way to assure whether I needed two starter kits or not (I accidentally ordered two). They updated us every step of the way, and my mother and I loved that they sent a picture of the ashes in front of their workshop when it arrived. The end products are amazing and shiny and so perfect. The engravings are a great addition. My father passed completely unexpectedly this April and it was really hard, but expecting this jewelry to come really helped ease the loss process. Thank you very much, ashes into glass.