What a service! I cannot say a single negative thing about this experience! My order was completed weeks before the original deadline, so it arrived just in time for my grandmas birthday! Whilst speaking to the team via email, they were very thoughtful and sincere and seemed so genuine! The necklace I now have is for my grandma, and after losing my Grandad so recently, this jewellery has made things just that little bit easier, she now has him with her every single day! Just so happy with the necklace, it’s really delicate and perfect for my grandma! Would 100% recommend any one who is looking for something similar to try ashes into glass, such a fantastic company!