So glad we booked an appointment to see our jewellery items being made.
The ladies in Reception were lovely. Offered us tea or coffee (much needed after a 2hr journey) and helped me try on various pendants and colours before I made a final decision of a round pendant and earrings.
Reece was so helpful, explaining the hot glass and ashes stage of production. He took pains to show how the small amount of ashes I had brought with me were incorporated into the glass, before going to the finishing department.
We came away very confident that once the glass had been cut and inserted into the gold and finished with the engraving, we would have a beautiful piece of jewellery and a precious reminder of someone very dear.