I received the order pack which was comprehensive and contained all you needed to know. I ordered a gold signet ring and a round pendant for my daughter. From the initial order to receiving the finished jewellery the whole process was handled as you would want it to be. The jewellery was absolutely beautiful and I wish I could award more than 5 stars because I cannot recommend the company and staff enough. I would highly recommend anyone who wants their loved ones ashes creating in jewellery to contact Ashes into Glass. A wonderful company.