These folks were wonderful and their items are first class. From the very first contact the service was excellent and informative. I had searched for some time for a quality product. Don’t be fooled by the cheap ones that will not last because I had one and it was nothing compared to the one I received from Ashes to Glass. Great communication, nice packaging, high quality items. I have the most exquisite white gold pendant and I wear it daily. The engraving on the back is delicate and precise. It is honestly a fabulous piece and a lovely memorial.