I love the ring I had made to remember my dog who passed away unexpectedly and much too young. I am highly satisfied with the entire process from ordering to receiving the ring. I was informed at each step, the package being sent, the package received (I even got a photo showing the remains at the shop which was comforting), the ring being completed, and a follow up to make sure I was happy with the final product, and I am getting the unused ashes back. One reason I chose Ashes into Glass is because of the variety of options and colors for the stone, metal, and that I had the option to have the ring engraved for no additional charge. I would highly recommend Ashes into Glass as they have provided me with a special token to remember my fur baby.