I now have 2 items, 1 signet ring for myself and a pendant for my sister. From ordering a free pack to place the order to correspondence throughout the process it was faultless. Every member of staff I spoke to was very professional and compassionate, not just about the items I was buying but the reason I was too, this made the process so much more personal. When the items arrived they were packed and presented perfectly. The items are perfect in every way I couldn’t possibly have asked for more.